Return and Refund Policy

The Purple Fig
Last updated: 23.10.2026

Every order from The Purple Fig is packed with care, and I hope each little parcel reaches you safely and brings you joy. As a small, independent art practice, I may not always be able to accommodate returns or exchanges, but if something isn't quite right with your order, I'll always do my best to help. ♡

1. Returns and Exchanges

Since most of my products are made or prepared in small batches, I'm unable to offer returns or exchanges for personal preferences or a change of mind.

Before placing an order, I encourage you to read the product descriptions carefully. Colours may look slightly different on your screen from the printed or painted piece due to screen settings, lighting during photography, and variations in printing. Handmade items may also have little differences from the photographs, making each piece uniquely its own.

If your order arrives damaged, defective, or incorrect, please get in touch so we can work out a suitable solution.

2. Damaged or Incorrect Orders

I take care to pack every order securely, but occasionally, things can happen along the way.

If your order arrives damaged, defective, or incorrect, please email me at thepurplefig03@gmail.com within 24 hours of delivery.

Please include:

Your name and order details.
A few clear photographs of the item and its packaging.
A brief description of the issue.

Once I've reviewed the details, I'll get back to you and do my best to make things right. Depending on the situation, this may involve a replacement or another suitable resolution.

3. Lost or Undelivered Orders

Sometimes, mail takes a little longer than expected to find its way home.

If your order hasn't arrived within 14 days of dispatch, please write to me at thepurplefig03@gmail.com so I can look into it.

If your parcel is still in transit, it may need a little more time to arrive. I'll do my best to help you check its status.
If the parcel is confirmed or reasonably determined to be lost, I'll look into arranging a replacement where possible.
If a replacement isn't available, I'll discuss an appropriate solution with you.

Thank you for being patient while your mail makes its way to you. ♡

4. Mail Club Memberships

Each Mail Club membership is paid for upfront and includes one envelope per month for the duration of your chosen package.

Since each edition is prepared in small batches according to the number of orders received, I begin making and packing your mail once the enrolment window closes.

If you'd like to make changes to your membership, please write to me before the enrolment window closes, and I'll do my best to help.
Once the enrolment window has closed, memberships cannot be cancelled, and refunds aren't offered for unused months or a change of mind.
If your mail arrives damaged or something is missing, please contact me within 24 hours of delivery, following the process outlined above.
If your mail hasn't arrived within 14 days of dispatch, please get in touch so I can help look into it.

Thank you for being part of this little project and giving my art a place in your mailbox. 💌

5. Refunds

Refunds aren't generally offered for a change of mind, incorrect delivery details provided at checkout, or delays caused by postal or courier services.

However, if there's an issue with your order that warrants a refund, I'll review the situation and discuss an appropriate resolution with you.

Any approved refund will be processed through the original payment method wherever possible. The time taken for the amount to appear in your account may depend on your bank or payment provider.

Nothing in this policy affects your rights under applicable Indian consumer protection laws.

6. Get in Touch

If you have any questions or something doesn't seem quite right with your order, please don't hesitate to reach out. There's just one person behind The Purple Fig, and I'll do my best to help.

Email: thepurplefig03@gmail.com

Please include your name and order details so I can assist you more easily.

Thank you for your patience, kindness, and for supporting this small, independent art practice. It means more to me than I can say. ♡